Frequently Asked Questions

FAQs

1, How far in advance should I book?

We recommend booking as far in advance as possible – especially for special events and occasions. Many clients book months or even a year or more in advance. This is especially important for those times of year when demand is exceptionally high such as Melbourne Cup, Christmas, New Year and other major social or sporting events.

2, What information do I need to give you to make a booking?

We need to know the suburbs where you want to be picked up from and taken to; what time you want to be picked up and when you want to arrive at your destination; and how long you want to enjoy the journey. If you want to repeat the experience for the trip home, we will need the same information for the return journey.

3, Is there a minimum number of hours I have to rent the limousine for?

The minimum is one hour but we may be able to divide the hour for a return journey. Please contact our office to discuss this option.

4, What is required to make a booking to reserve the limousine I want?

To reserve your limousine for the day and time you want, you need to pay a booking fee.

5, When do I have to pay for the limousine?

A booking fee needs to be paid to reserve the limousine you want for the day and time you want. In general, the balance must be received two weeks before events, four weeks before school balls and three months before weddings. See the Terms & Conditions for full details.

6, How much is the booking fee?

Generally, $150.00 for an event, $400.00 for a school ball, $500.00 for a wedding. See the Terms & Conditions for full details

7, Is the quote by phone or email the final price?

Absolutely! The price we quote you is inclusive of all fees.

8, What if I need to cancel my booking?

We are happy to discuss rescheduling your limousine experience but if this is not possible, the booking fee is non-refundable. See the Terms & Conditions for full details.

9, Do you charge for driving time to and from your premises or does the time start when the driver arrives at the pickup location?

The time starts when the driver arrives at the first pickup location and stops once all passengers have left the vehicle.

10, How many pickups or stops are we allowed to make?

You can make as many pickups or stops as you like within the time you have hired the limousine for.

11, Are all your vehicles insured?

Of course. All vehicles are fully insured.

12, If I have to wait for my car to arrive, will I be billed for my waiting time?

No, your hire time starts when the driver arrives at the first pickup location.

13, Can I rent a limousine for an hour?

The minimum is one hour but we may be able to divide the hour for a return journey. Please contact our office to discuss this option.

14, What is meant by a return package?

A return package is when the limousine picks you up and takes you to your event and then returns at a later prearranged time to pick you up and take you back to your original location – or possibly another location.

15, What if I need people to be picked up and dropped off along the way?

You can make as many pickups or stops as you like within the time you have hired the limousine for.

16, What happens if the limousine breaks down?

An alternate vehicle as similar to the limousine you booked as possible will be provided.

17, What methods of payment do you accept?

Cash, cheque, bank transfer (EFT) and credit card – Visa, MasterCard, Bankcard.

18, Do we need to tip the driver?

The drivers would be delighted – but it is not necessary.

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